Thegentkit

Address

4545 LaJolla Village,San Diego, California

Returns Policy

At The Gent Kit, we want you to be fully satisfied with your purchase. If for any reason you are not completely happy with your order, we are here to help! Our easy and hassle-free returns policy ensures that you can shop with confidence, knowing that if something isn’t quite right, you can return it with ease.

Eligibility for Returns

We gladly accept returns on most items within 30 days from the date of delivery. To be eligible for a return, the following conditions must be met:

  • The item must be in its original condition, unused, and undamaged.
  • The item must be returned in its original packaging, with all included accessories and tags.
  • We do not accept returns on final sale or clearance items. These will be clearly marked on the product page, so please review carefully before purchasing.

If you received a damaged or defective item, please contact us as soon as possible. We will arrange for a replacement or a full refund based on your preference.

How to Return Your Order

Returning an item is simple. Here’s how to do it:

  1. Contact Us: Please reach out to us at [email protected] within 30 days of receiving your order to initiate a return. Make sure to include your order number and a brief description of the reason for the return. Our team will guide you through the next steps.
  2. Return Authorization: Once your return is approved, you will receive a Return Authorization (RA) number. Please include this number when sending your return item back to us. This helps ensure we can process your return promptly.
  3. Ship Back the Item: Carefully pack the item in its original packaging to prevent any damage during return shipping. You are responsible for the return shipping cost, unless the item was damaged or defective upon arrival.
  4. Refund Process: Once we receive the returned item and confirm its condition, we will process your refund. Refunds will be credited to the original payment method used at the time of purchase. Please note that it may take a few business days for the refund to reflect on your account, depending on your bank or payment provider.

Exchanges

We currently do not offer direct exchanges. If you would like a different item, we recommend returning the original item and placing a new order. We are always happy to help guide you through this process if needed!

Non-Returnable Items

Some items are unfortunately non-returnable, including:

  • Customized or personalized products (e.g., engraved items)
  • Gift cards
  • Clearance and final sale items

These will be clearly indicated on the product page at the time of purchase. We encourage you to check these details before making your selection.

Defective or Damaged Items

If you receive an item that is damaged or defective, please contact us immediately at [email protected]. We will arrange for a full refund or send you a replacement, depending on your preference. Please send photos of the damaged item, including any visible defects, to expedite the process.

Customer Support

If you have any questions or need assistance with your return, don’t hesitate to reach out to our customer support team at [email protected]. We are always ready to assist you and make your experience as smooth and enjoyable as possible.

Please Note

  • We are unable to accept returns on items that have been worn, altered, or washed.
  • Returned items must be shipped within 14 days of receiving your RA number.
  • Return shipping fees are non-refundable, unless the item is defective or incorrect.

Thank you for shopping with The Gent Kit! We value your satisfaction and want to ensure that you are completely happy with your accessories. Our customer-first return policy is designed to provide you with the peace of mind to shop confidently and make sure your purchases are just right for you.